CANCELLATION:

  • Order can be cancelled within 2 hours of placing the order (₹100 will be deducted from the amount on account of payment gateway charges). After 2 hours, the order will not be cancelled for any reason whatsoever.

RETURN & REFUND:

  • Returns for refund will not be accepted for any order.

RETURN & REPLACE:

Replacements are accepted for two reasons:

  • Size issue: In case there is an issue with the size of the boots received, the buyer can return the boots for a replacement of his/her correct size. The boots will have to be returned within 7 days of date of delivery in an original, unused condition else the replacement claim will not be entertained.
  • Product replacement will be subject to availability of required exchange size. If required size is not available, the company will not exchange the product. (note: Size unavailability is a rare occurrence – usually linked to stock clearance sales)
  • Return shipping costs in the case of size issues will be borne by the buyer, while shipping cost of the replaced boot will be borne by us.
  • Defects: In case there is a defect with the boots received, the buyer can return the boots for a repair/replacement (decided by us on inspecting boots) within 7 days of date of delivery.

Procedure:

  1. Send clear photos and a short description of the defect by whatsapp to the number +91 8130802392
  2. Our technical team will evaluate the problem and give a suitable solution, which could mean asking you to return the boots to our unit.
  3. If asked to return, the boots will have to be returned in the condition shown in the photos.
  4. On receiving the boots and further examination by our technical team, if the product is found to have genuine a manufacturing defect, we will either repair the existing pair or replace the boots for a new pair. In this case, the buyer can claim refund of return shipping costs (shipping costs refundable will not be higher than the India Speed Post charges for shipping the boots in the delivery route from customer’s shipping address and our factory address)
  5. If, after evaluation, the defect is found to have been caused because of incorrect usage or any other non-manufacturing error, no replacement will be issued. Also, return shipping costs cannot be claimed by the buyer in such a case. If the buyer wants his/her original boots back, he/she will have to pay shipping costs for the same.