The below term & conditions are only for purchases made through www.orazosafety.com
- Price: is inclusive of the following
- Packing and Shipping within India
- Order can be cancelled within 2 hours of placing the order (₹200 will be deducted from the amount on account of refund processing & payment gateway charges). After 2 hours, the order will not be cancelled for any reason whatsoever.
- Our general shipping cycle is as follows:
– We ship orders from Monday – Friday (Except for Holidays). Orders received before 9:00 AM on the mentioned days are dispatched in the same day/cycle. Else, the orders are dispatched in the next day/cycle.– In vast majority of the orders, the above shipping cycle is maintained. However, In a rare circumstance of a stock-out of the product/color/size ordered, we might not be able to dispatch the order as per the above mentioned cycle. In such a scenario, we will try our best to dispatch the product within 7 working days of placing the order.
RETURN & REFUND:
- Returns for refund will not be accepted for any order.
RETURN & REPLACE:
Replacements are accepted for two reasons:
- Size issue: In case there is an issue with the size of the boots received, the buyer can return the boots for a replacement of his/her correct size. The boots will have to be returned within 7 days of date of delivery in an original, unused condition else the replacement claim will not be entertained.
- Product replacement will be subject to availability of required exchange size. If required size is not available, the company will not exchange the product. (note: Size unavailability is a rare occurrence – usually linked to stock clearance sales)
- Defects: In case there is a defect with the boots received, the buyer can return the boots for a replacement within 7 days of date of delivery
For case of Size Exchange
- Send clear photos and a short description of the defect by whatsApp to the number +91 8882925101.
- Our customer support team will evaluate the condition of the boot and, accordingly, inform the customer about shipping the product back.
- Pick up of product will be arranged by us using Shiprocket for pincodes serviceable by them. If the customer’s pincode is unserviceable, the customer would need to ship the product to our unit in Noida.
- After receiving the product, our quality team will do an evaluation of the product to check if it has been sent back in a re-saleable condition. Post confirmation of good condition of boots, we shall ship the replacement.
For case of Product Defects
- Send clear photos and a short description of the defect by whatsapp to the number +91 8882925101 / 8882925100
- Our technical team will evaluate the problem and give a suitable solution, which could mean asking you to return the boots to our unit.
- If asked to return, the boots will have to be returned in the condition shown in the photos.
- Pick up of product will be arranged by us using Shiprocket for pincodes serviceable by them. If unserviceable, the customer would need to ship the product to our unit in Noida.
- On receiving the boots and further examination by our technical team, if the product is found to have genuine a manufacturing defect, we will replace the boots for a new pair. In this case, the buyer can claim refund of return shipping costs (shipping costs refundable will not be higher than the India Speed Post charges for shipping the boots in the delivery route from customer’s shipping address and our factory address).
- If, after evaluation, the defect is found to have been caused because of incorrect usage or any other non-manufacturing error, no replacement will be issued. Also, return shipping costs cannot be claimed by the buyer in such a case. If the buyer wants his/her original boots back, he/she will have to pay shipping costs for the same.
Click to go to Cancellation & Replacement Policy page
- I agree and consent to receive all communications at the mobile number provided, even if this mobile number is registered under DND/NCPR list under TRAI regulations. And for that purpose, I further authorize the Company to share/disclose the information to any third party service provider or any affiliates, group companies, their authorized agents or third party service providers for communications related to the company/brand.
Verala Leather Exports Pvt Ltd attempts to be as accurate as possible in the description of the product on the Site. However, Verala Leather Exports Pvt Ltd does not warrant that the product description, colour, information or other content of the Site is accurate, complete, reliable, current or error-free. The Site may contain typographical errors or inaccuracies and may not be complete or current. The product pictures are indicative and may not match the actual product Verala Leather Exports Pvt Ltd reserves the right to correct, change or update information, errors, inaccuracies or omissions at any time (including after an order has been submitted) without prior notice. Please note that such errors, inaccuracies or omissions may also relate to pricing and availability. The products and services available on the Site, and the samples, if any, that Verala Leather Exports Pvt Ltd may provide you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons. In case any products purchased / received / availed causes side effects or doesn’t suit you, please note that Verala Leather Exports Pvt Ltd is in no manner responsible for any manufactural side-effects. You should carefully read the individual terms and conditions in relation to the products.
Use of the Website is available only to such persons who can legally contract under Indian Contract Act, 1872. Persons who are “incompetent to contract” within the meaning of the Indian Contract Act, 1872 including minors, discharged insolvents etc. shall not be eligible to use the Website. Any minor desirous to use or transact on Website, is required to conduct such transaction through their legal guardian or parents. The Website reserves the right to terminate any membership and / or refuse to provide access to the Website if it is brought to the Website’s notice or if it is discovered that the person accessing/using the Website is under the age of 18 years. By accepting the Terms or using or transacting on the Website, the User irrevocably declares and undertakes that he/she is of legal age i.e. 18 years or older and capable of entering into a binding contract and such usage shall be deemed to form a contract between the Website and such User to the extent permissible under applicable laws.
Verala Leather Exports Pvt Ltd strives to provide accurate product and pricing information, however errors may occur. Verala Leather Exports Pvt Ltd cannot confirm the price of the product until you make the order. Without limiting the generality of Clause of Cancellations & Exchange below, if a product / service is listed at an incorrect price or with incorrect information due to any technical error, Verala Leather Exports Pvt Ltd shall have the right, at its sole discretion, to refuse or cancel any orders placed for that product/ service, unless the product has already been delivered or the service has already been availed by you. In the event that an item is wrongly priced, Verala Leather Exports Pvt Ltd may, at its discretion, either contact you for instructions or cancel your order and notify you of such cancellation. Unless the product ordered by you has been delivered and the services are availed, your offer will not be deemed accepted and Verala Leather Exports Pvt Ltd will have the right to modify the price of the product/ service and contact you for further instructions using the e-mail address provided by you during the time of registration or placing of order, or cancel the order and notify you of such cancellation. In the event that Verala Leather Exports Pvt Ltd accepts your order the same shall be debited to your mode of payment account and duly notified to you by email that the payment has been processed. The payment may be processed prior to Verala Leather Exports Pvt Ltd’s dispatch of the product that you have ordered. If we have to cancel the order after we have processed the payment, the said amount less the handling fee (as per company’s discretion) will be reversed to your mode of payment account
Prices and Availability of the products and services provided or offerred on the site are subject to change without prior notice and at the sole discretion of verala leather exports pvt ltd.
Verala Leather Exports Pvt Ltd may revise and cease to make available any product/ services at any time. In the event, Verala Leather Exports Pvt Ltd is unable to deliver the product to you at all, you will be notified by an e-mail and your order will be automatically cancelled due to discontinuation of the product. Verala Leather Exports Pvt Ltd shall not be liable to pay for any damages in an event owing to cancellation of the order or delay in delivery.
You agree and undertake to use the Website only to post and upload messages and material that are proper. By way of example, and not as a limitation, you agree and undertake that via the Website, you will not: defame, abuse, harass, stalk, threaten or otherwise violate the legal rights of others; publish, post, upload, distribute or disseminate any inappropriate, profane, defamatory, infringing, obscene, indecent or unlawful topic, name, material or information; upload files that contain software or other material protected by intellectual property laws unless you own or control the rights thereto or have received all necessary consents; upload or distribute files that contain viruses, corrupted files, or any other similar software or programs that may damage the operation of the Website or another’s computer; conduct or forward surveys, contests, pyramid schemes or chain letters; download any file posted by another user of a Service that you know, or reasonably should know, cannot be legally distributed in such manner; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; violate any applicable laws or regulations for the time being in force in or outside India; and violate any of the terms and conditions of this Agreement or any other terms and conditions for the use of the Website contained elsewhere herein exploit any of the services. Moreover, we might refuse any of our services, terminate accounts, and/or cancel orders at our discretion, including but not limited to, if we believe that Users conduct violates applicable law or is harmful to our interests. You shall not make any derogatory, defamatory, abusive, inappropriate, profane or indecent statement/s and/or comment/s about the Website, its associates and partners on any property owned or operated by the Website.
MODE OF PAYMENT
Payments for the products available on the Site may be made in the following ways: Payments can be made by Credit Cards, Debit Cards, Net Banking, e-wallets etc.. Credit card, Debit Card and Net Banking, e-wallets payment options are instant payment options and recommended to ensure faster processing of your order.
SHIPPING AND DELIVERY
All Products purchased from the Website shall be delivered to the User by standard courier services. All deliveries where applicable shall be made on a best efforts basis, and while the Website will endeavour to deliver the Products on the dates intimated, the Website disclaims any claims or liabilities arising from any delay in this regard. Verala Leather Exports Pvt Ltd shall not be responsible for any delay in the delivery of the Products. Verala Leather Exports Pvt Ltd shall not be liable for any damage to the Product in transit due to mishandling by the logistics partner. Sometimes, delivery may take longer due to inter alia: bad weather flight delays political disruptions other unforeseen circumstances In the event any delay in delivery of a Product is expected, the Website may, at its sole discretion, intimate the User who may have purchased the same, regarding such delay. The Website shall not be held responsible and will bear no liability in case of failure or delay of delivering the Products including any damage or loss caused to the Products. Where there is a likelihood of delay in delivery of the Products, the User may be notified of the same from time to time. However, no refunds may be claimed by the User for any delay in delivery of the Products In case a User purchases multiple Products in one transaction, the Seller may deliver the same together. However, this may not always be possible and shall be subject to availability of stock. If a User wishes to get delivery to different addresses, then the User shall be required to purchase the Products under separate transactions and provide separate delivery addresses for each transaction, as may be required. The User agrees that the delivery can be made to the person who is present at the shipping address provided by the User. Verala Leather Exports Pvt Ltd shall not compensate for any mental agony caused due to delay in delivery. The Users cannot cancel the order at any moment of time even if the delivery time exceeds the expected delivery time.
CANCELLATIONS, REFUNDS AND RETURNS
Please refer to our Cancellation & Exchange Policy provided on our Site.
REPRESENTATIONS AND COVENANTS
INTELLECTUAL PROPERTY RIGHTS
ORAZO name and logo and all related product and service names, design marks and slogans are the trademarks, logos or service marks (hereinafter referred to as “Marks”) of Verala Leather Exports Pvt Ltd. Access to this Site does not authorize anyone to use any Marks in any manner. Marks displayed on this Site, whether registered or unregistered, of Verala Leather Exports Pvt Ltd, are the intellectual property of their respective Verala Leather Exports Pvt Ltd.
Verala Leather Exports Pvt Ltd expressly reserves all the intellectual property rights in all text, programs, products, processes, technology, content, software and other materials, which appear on this Site, including its looks and feel. The compilation (meaning the collection, arrangement and assembly) of the content on the Site is the exclusive property of Verala Leather Exports Pvt Ltd and are protected by the Indian copyright laws. Consequently, the materials on this Site shall not be copied, reproduced, duplicated, republished, downloaded, posted, transmitted, distributed or modified in whole or in part or in any other form whatsoever, except for your personal, non-commercial use only. No right, title or interest in any downloaded materials or software is transferred to you as a result of any such downloading or copying, reproducing, duplicating, republishing, posting, transmitting, distributing or modifying.
USE OF CONTENT
While using the Website, the User specifically undertakes not to host, display, upload, modify, publish, transmit, update or share any information or content that: belongs to another person and to which the User does not have any right to; is grossly harmful, harassing, blasphemous, defamatory, obscene, pornographic, paedophilic, libelous, invasive of another’s privacy, hateful, or racially, ethnically objectionable, disparaging, relating or encouraging money laundering or gambling, or otherwise unlawful in any manner whatsoever; harms minors in any way; impersonate any person or entity, or falsely state or otherwise misrepresent the User’s affiliation with a person or entity; threatens the unity, integrity, defense, security or sovereignty of India, friendly relations with foreign states or public order or causes incitement to the commission of any cognizable offence or prevents investigation of any offence or is insulting of any other nation; infringes any patent, trademark, copyright or other IPR; contain software viruses or any other computer code, files or programs designed to interrupt destroy or limit the functionality of any computer resource; deceives or misleads the addressee about the origin of such messages or communicates any information which is grossly offensive or menacing in nature; engage in any activity that interferes with or disrupts access to the Website or the Products (or the servers and networks which are connected to the Website); attempt to gain unauthorized access to any portion or feature of the Website, any other systems or networks connected to the Website, to any Website server, or to any of the Products offered on or through the Website, by hacking, password mining or any other illegitimate means; probe, scan or test the vulnerability of the Website or any network connected to the Website, nor breach the security or authentication measures on the Website or any network connected to the Website. disrupt or interfere with the security of, or otherwise cause harm to, the Website, systems resources, accounts, passwords, servers or networks connected to or accessible through the Websites or any affiliated or linked sites; use the Website or content therein for any purpose that is unlawful or prohibited by the Terms or to solicit the performance of any illegal activity or other activity which infringes the rights of the Website or other third parties; falsify or delete any author attributions, legal or other proper notices or proprietary designations or labels of the origin or source of software or other material contained in a file that is uploaded; violate any code of conduct or other guidelines, which may be applicable for or to any particular Service; violate any applicable laws or regulations for the time being in force within or outside India; and violate the terms of these Terms.
Verala Leather Exports Pvt Ltd reserves the right to investigate occurrences that may involve such violations and may involve, and co-operate with, law enforcement authorities in prosecuting users who are involved in such violations. You agree not to use any device, software or routine to interfere or attempt to interfere with the proper working of this Site or any activity being conducted on this Site. You agree, further, not to use or attempt to use any engine, software, tool, agent or other device or mechanism (including without limitation browsers, spiders, robots, avatars or intelligent agents) to navigate or search this Site other than the search engine and search agents available from Verala Leather Exports Pvt Ltd on this Site and other than generally available third party web browsers (e.g., Netscape Navigator, Microsoft Explorer).
You are prohibited from violating or attempting to violate the security of the Site, including, without limitation, accessing data not intended for you or logging onto a server or an account which you are not authorized to access; attempting to probe, scan or test the vulnerability of a system or network or to breach security or authentication measures without proper authorization; attempting to interfere with service to any other user, host or network, including, without limitation, via means of submitting a virus to the Site, overloading, “flooding,” “spamming,” “mail bombing” or “crashing;” sending unsolicited email, including promotions and/or advertising of products or services; or forging any header or any part of the header information in any email or newsgroup posting. Violations of system or network security may result in civil or criminal liability.
Notice: All notices to be issued pursuant to these Terms shall be served to the User by email or by general notification on the Website. Any notice to be sent to the Website pursuant to these Terms shall be sent to the Website’s grievance officer by e-mail: email@example.com or firstname.lastname@example.org .
Assignment: These Terms shall not be assigned or otherwise transferred by the User. However the Website’s obligations under these Terms are freely assignable or otherwise transferable by the Website to any third parties without the requirement of seeking the Users prior consent.
Severability: If any provision of these Terms is void, or is so declared, such provision shall be severed. The Terms shall otherwise remain in full force and effect.
Waiver: Any failure or delay by a party to enforce or exercise any provision of these Terms, or any related right, shall not constitute a waiver by such party of that provision or right. The exercise of one or more of a party’s rights hereunder shall not be a waiver of, or preclude the exercise of, any rights or remedies available to such party under these Terms or in law or at equity. Any waiver by a party shall only be made in writing and executed by a duly authorized officer of such party.
Relationship and Exclusivity: Nothing in these Terms shall constitute or be deemed to constitute a partnership, joint venture, agency or the like between the parties hereto or confer on any party any authority to bind the other party or to contract in the name of the other party or to incur any liability or obligation on behalf of the other party.
Force Majeure: If performance of any Service under these Terms by the Website is prevented, restricted, delayed or interfered with by reason of labor disputes, strikes, acts of God, floods, lightning, severe weather, shortages of materials, rationing, inducement of any virus, Trojan or other disruptive mechanisms, any event of hacking or illegal usage of the website, utility or communication failures, earthquakes, war, revolution, acts of terrorism, civil commotion, acts of public enemies, blockade, embargo or any law, order, proclamation, regulation, ordinance, demand or requirement having legal effect of any government or any judicial authority or representative of any such government, or any other act whatsoever, whether similar or dissimilar to those referred to in this clause, which are beyond the reasonable control of the Website and could not have been prevented by reasonable precautions then the Website shall in total be excused and discharged from such performance to the extent of and during the period of such force majeure event, and such non-performance shall, in no manner whosoever, amount to a breach by the Website of its obligations herein.
DISCLAIMER OF COVENANT AND LIMITATION OF LIABILITY